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Privacy Policy

FTM Data Protection Policy

This Privacy Policy is effective as of June 2021. Please note that this Privacy Policy will regularly be updated as needed to reflect any changes in the way we handle your personal data or any changes in applicable laws.

FTM is committed to protecting your privacy and will process your personal data in accordance with relevant data protection legislation, which gives you the most powerful and safe online experience. Your use of FTM services means that you trust our handling of your information.

General statement

This Data Protection Policy ("Policy") applies to all personal data that you provide to us as part of a transaction or a customer contract. We also collect personal data when you use our services, apply for a job with us or browse our website, or any of our other FTM related subsites or social medias.

The protection of your personal data is very important to us. Your personal data will be processed and used exclusively within the framework of the legal data protection provisions, in particular the General Data Protection Regulation (GDPR).

In the following pages you will find information about the type, scope and purpose of the collection, the processing and use of your personal data, and your rights.

This Policy covers:

  • What information we collect about you
  • How do we collect your personal data
  • How do we use your personal data
  • Who we may share your personal data with
  • How long do we keep your personal data
  • What is our legal basis for data collection and processing
  • What are your rights as a data subject
  • How do we securely store your personal data
  • What happens when this Policy is updated
  • How to contact us

What information we collect about you

We collect personal data of our employees, potential employees, clients, suppliers, business contacts, shareholders and website users. If the data we collect is not listed in this privacy statement, we will give individuals (when required by law) appropriate notice of which other data will be collected and how it will be used.

We may collect and process the following categories of personal data about you:

Contact data and Business Contact Information: name, company details, postal address, email address, other contact information, including your business contact information and your business bank account and any data that would enable us to maintain our business relationship with you.

Targeted data: age, interests, any postings, comments or other content that you upload or post on our Sites, webpages or social media, movements and behaviors on our webpages, Sites and online systems.

Automatically collected data: IP addresses, information about your browser, operating system and other personal data that are relevant and necessary for the use of the service.

Cookies: When you visit our website, we will send you a cookie. A cookie stores a small data file on your computer. This file enables us to recognize you each time you visit us. Cookies help us in many ways, for example, by saving your region and language preference and for purposes of collecting non-personal data. If you do not allow this website to use cookies, then certain features or sections of the Site may not be available to you or may not function as expected. Cookies can also be removed or blocked by following the help directions in your browser.

We also collect communication preferences, product interests and use of FTM products and services, in response to our surveys and participation in events.

If you provide us with any personal data of another person, you are responsible for ensuring that such person is made aware of the information contained in this Privacy Policy and that the person has given you his/her consent for sharing the information with us.

How do we collect your personal data

We collect your personal data in variety of ways:

Through your behavior and engagement: We collect information through the Sites, for example when you request a free trial or demo, register for an event, contact us, subscribe to our email newsletter, download content, complete surveys, or register to use our Sites/applications.

Offline: We collect information from you offline when you attend one of our events, during phone calls with sales representatives, or when you contact an FTM representative.

Through you: FTM collects information such as your location or your preferred means of communication when you voluntarily provide it. Unless this is combined with Personal Data, this information does not personally identify you or any other user of the Sites.

Information from other sources: In order to improve our ability to provide relevant marketing, offers, and services to you, we obtain information about you from public databases, joint marketing partners, and social media platforms, as well as from other third parties. Personal data may be disclosed by you through the message boards, chat, profile pages and blogs and other services (including, without limitation, our FTM Blog, and the Social Media Pages). This information can appear in public ways, such as through search engines or other public platforms, and can be “crawled” or searched by third parties. Please do not post any information on these Sites if you do not want to reveal to the public at large.

Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using. Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page that you visited. Collecting IP Addresses is standard practice and is done automatically by many Sites, applications and other services. FTM uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and for monitoring the regions from which you navigate to FTM's Sites.

Through cookies and other similar technologies: Cookies are commonly used small files that are downloaded to your computer or mobile device to enable you to more easily communicate and interact with the Sites. When you visit our Sites, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a better experience when you browse our Sites and enhance the level of services and functions provided. We also use third parties to serve advertisements on other Sites that may be of interest to you, based on information collected about your use of our Sites and other Sites. To do so, these companies may place or recognize a unique cookie or similar on your browser. FTM recognizes automated browser signals regarding tracking mechanisms, which may include ‘do not track' instructions.

By aggregating information: Aggregated Personal Data does not personally identify you or any other user of the Sites (for example, we may aggregate Personal Data to calculate the percentage of our users who have a particular telephone area code).

How do we use your personal data

We are able to deliver, personalize, and improve our services by combining and using your personal data (including information we receive on and off our Services) to understand how you use and interact with our Services and the people or things you're connected to and interested in.

  • To sell products and services to you
  • To deliver products and services to you
  • To manage invoicing and payments
  • To provide customer support for products and services
  • To provide and manage our digital services such as customer portals, e-commerce, digital applications, others
  • To develop and improve our products and service based on customer surveys and feedback
  • To secure and optimize the website experience
  • To provide information on feature upgrades, version updates, warranty or other relevant information about sold product or service
  • To provide personalized marketing communication and promotional content, targeting advertising and presenting you with relevant content
  • To send you information about FTM services, products, promotions and events that we believe may interest you
  • To enable us to fulfill our legal and contractual obligations
  • To tailor our communication, we improve your individual customer experience regarding our products and services based on the insights of your interaction with our content
  • To share the insights of your interest shown by interacting with our content with FTM sales team
  • To generate statistical data on the number of customers, purchases, website visits, email opens, and email clicks, other action by you related to our marketing activities, in order to measure effectiveness of our marketing efforts

Who we may share your personal data with

In connection with our services, we may share your personal data with the following types of recipients and for the following reasons:

FTM Group

Your personal data may be shared within FTM Group. FTM affiliates may also use the information in a manner consistent with their privacy policies.

Service providers

We may share your personal data with service providers who cooperate with us and help us deliver a product or service to you, carry out marketing services and provide online services. Examples include removing repetitive information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing credit card payments, engaging technical support for our services, providing customer service, performing analysis related to our products or services, and to verify or compile aggregate usage data.

Such processing is always regulated by data processing agreements in order to ensure that all our service providers keep your personal data safe and process it only in accordance with applicable legislation.

For legal and other purposes

We may access, preserve and disclose information to investigate, prevent, or take action in connection with: (i) legal process and legal requests; (ii) enforcement of the Terms; (iii) claims that any content violates the rights of third-parties; (iv) requests for customer service; (v) technical issues; (vi) protecting the rights, property or personal safety of FTM, its users or the public; (vii) establishing or exercising our legal rights or defending against legal claims; (viii) others required by law.

How long do we keep your personal data

By default, we store your personal data only as long as is necessary for the purposes it was collected for. When personal data is no longer needed for the original purpose of collection, it will be deleted or anonymized, unless we have a legal obligation to retain data for a longer period. This means that the retention periods of your personal data vary depending on the processing purpose, type of personal data, and local requirements.

Here are a few examples of personal data retention periods:

  • Customers' and suppliers' personal data are stored for as long as is needed for maintaining the customer or supplier relationship;
  • Storing website visitors' personal data depends on the cookies in use;
  • If you have subscribed into receiving marketing communications from us, we store your personal data for electronic marketing purposes for as long as you withdraw your consent for personal data processing;
  • Job applicants' personal data is in most cases stored for one year.

What is our legal basis for data collection and processing

We process your personal data only if we have a valid legal basis:

Legitimate interest

Your personal data is collected and processed for the purposes of marketing, selling and developing of our products and services, or for the purposes of managing customer relations, providing customer communication and organizing events. It is also in our legitimate interest to measure the effectiveness of our marketing, to deliver our goods and services, to provide you with our digital services, to provide customer support for sold goods and services, and to manage invoices and payments.

Legal obligation

When we are required to do so for compliance with a legal obligation to which we are subject.

Consent

Based on your prior consent to receive our newsletter and other promotional materials. By giving consent, you agree to receive marketing messages and promotional content, as well as to allow us to use demographic and behavior information (such as website visits, email opens, and email clicks) for personalizing the content for you.

Cookie

When you enter our website, a connection is established to CookieBot's servers in order to obtain your consents and other declarations regarding cookie use. CookieBot then stores a cookie in your browser in order to be able to assign the consents given to you or their revocation. The data collected in this way is stored until you request us to delete it, delete the Consent Manager Provider cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.

The use of CookieBot is in our legitimate interest to guarantee your data protection rights in order to obtain the legally required consent for the use of cookies. The legal basis for the processing of your data is Art. 6 para. 1 (f) GDPR.

Contract

When we have entered into a contractual agreement directly with you or your company, your personal data is collected and processed for the performance of the contract for delivering our goods and services, providing you with our digital services, providing customer support for sold goods and services, and managing invoices and payments.

What are your rights as a data subject

In accordance with the General Data Protection Regulation and the Data Protection Act, you, as the subject of our data processing, have the following rights and recourse to the following remedies:

Right of access (Art. 15 EU GDPR)

You have the right to obtain confirmation as to whether or not your personal data is being processed by us and to know what personal data about you we process. For your own protection, we will verify your identity in a suitable manner before providing you with this information to ensure that no unauthorized persons receive your information.

Right to rectification (Art. 16) and erasure (Art. 17 EU GDPR)

You have the right to demand rectification without undue delay of inaccurate personal data concerning you and, taking into account the purposes of the data processing, to have incomplete personal data completed and to have your data erased provided that the criteria of Art. 17 EU GDPR are met.

Right to restriction of processing (Art. 18 EU GDPR)

You have the right to restriction of processing of all personal data concerning you that is collected. Following submission of your application for restriction, this data will only be processed with your consent or for the establishment, exercise or defense of legal claims.

Right to data portability (Art. 20 EU GDPR)

You have the right to demand that your personal data that you have provided to us be transmitted to you or a third party without hindrance or restriction.

Right to object (Art. 21 EU GDPR)

Based on your particular situation, you have the right to object the processing of your personal data, in which case we will evaluate whether there are any compelling legitimate grounds for continuance of processing. You may always object at any time to data processing for direct marketing purposes. Such objection shall be effective for the future.

Withdrawal of consent

If you have given your consent to the processing of your data in a separate communication you can withdraw this consent at any time. Such withdrawal of consent affects the lawfulness of processing your data once you have informed us of it.

If you take a measure for exercising one of the abovementioned rights accorded you by the GDPR, FTM is obliged to issue a response to the measure requested or to accede to the request without delay but no later than one month after receipt of your request.

We will respond to all reasonable requests in accordance with relevant legislation, free of charge and as promptly as possible.

How do we securely store your personal data

FTM uses robust technical and organizational measures to protect the confidentiality, integrity and availability of your personal data. Our information security controls ensure the protection of it from unauthorized viewing, modification, dissemination, or destruction and provide the necessary recovery mechanisms from accidental as well as malicious destruction, alteration or loss. We use role-based access control to ensure that your personal data is processed only by appropriate personnel and is protected with state-of-the-art information security technologies. Protective measures also include data protection related guidelines and procedures trained to employees in order to ensure secure and lawful processing of your personal data.

What happens when this Policy is updated

We may update this Policy at any time without expressly notifying you of such. The most recent version of the Policy will always be found on this page. We recommend that you revisit this policy from time to time in order to review any possible changes. Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.

How to contact us

You can update your communication preferences and information by contacting us at the email. Additionally, if you have any questions about our use of your personal data, please feel no hesitate to contact us.

Company: Fote Company

Address: High and New Industrial Zone, Kexue Revenue, High and New Technology Industrial Development Zone, Zhengzhou, China

Email: contact@sinoftm.com